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Please note: The cost of delivery of any product purchased from the EMTEC Australia website is not included in the $AUD retail price quoted. The cost of delivery of any order may vary according to the value and weight of items to be shipped. For the details of our shipping charges see the shopping cart section of our website. If for any reason you experience a problem determining the cost of your delivery, please contact us on 02 9526 8831 and we will be happy to help.
Once your order, delivery and payment details have been authenticated, it is the policy of IMC Australasia Pty Ltd to deliver the goods to our customers as soon and efficiently as is practical.
In all circumstances, for orders to be delivered within Australia where the ordered product is in stock, please allow up to 7 working days for delivery. Please also note, we use our best endeavours to dispatch products to our customers on the same or next working day an order is placed. If a product you have purchased is out of stock a representative of IMC Australasia Pty Ltd will contact you by the end of the next working day to advise of that product's status and inform you of the estimated delivery date of same. If that is unsatisfactory we will be happy to cancel that order and either amend or cancel the relevant transaction.
Wherever possible, delivery of any product purchased should be completed within 72 hours of an order being received, unless the product ordered is out of stock at the time of your order as mentioned above OR, the services offered by our carriers/couriers dictate otherwise. It is important you, our customer, is satisfied with the level of service we provide and IMC Australasia Pty Ltd undertakes to deliver a positive buying experience every time you shop with us.
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